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Advanced Case Management with IBM Case Manager
Many authors
Published: 2013

Advanced Case Management with IBM Case Manager - IBM RedpaperOrganizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.1.1, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.
This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.
This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. In addition, it serves as a practical guide for IT professionals who are responsible for designing, building, and deploying IBM Case Manager solutions.

Table of Contents

Part 1. Concept and overview
Chapter 1. Case management concept
Chapter 2. Typical case management applications
Chapter 3. IBM Case Manager overview
Chapter 4. Inner workings of IBM Case Manager

Part 2. Solution development
Chapter 5. Designing case management solutions
Chapter 6. Building a simple solution: Part 1
Chapter 7. Building a simple solution: Part 2
Chapter 8. Solution deployment
Chapter 9. Solution development
Chapter 10. User interface
Chapter 11. Development topics
Chapter 12. Round-tripping workflow editing

Part 3. Integration
Chapter 13. Integration points
Chapter 14. Integration with WebSphere ILOG JRules
Chapter 15. Integration with IBM Content Manager
Chapter 16. External Data Service Framework
Chapter 17. Integration with IBM Business Process Manager
Chapter 18. Integration with IBM Content Analytics

eBook License: Copyrighted (Personal Use Only)

Free ePub eBook - 11,1 Mb - 694 pages

This book is also available as a PDF eBook - 12,3 Mb

Tags: IBM Redpaper
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