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URL :  Dealing with Conflicts and Complaints
Author : MTD Training
Detail : eBook Edition: 2012

In this textbook you’ll learn the keys skills and the techniques to handle conflicts and complaints in many different ways. From dealing with the direct and outright abusive person through the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises.(From Author)

eBook Contents


Introduction – Expectations as the root of all conflicts and complaints – Basic skills for dealing with conflicts and complaints – Communication styles as barriers to dealing with conflicts and complaints – Tools for dealing with conflicts and complaints

eBook License: Copyrighted from BookBooN.com

Free PDF eBook - 1.43 Mb - 56 Pages
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