Ebooks for All

More than 3000 Free eBooks online

Search hundreds of books on our site

 Electronic books  Economics and Business  Management and Leadership 

You can read/download the book clicking below:

URL :  Dealing with Conflicts and Complaints
Author : MTD Training
Detail : eBook Edition: 2012

In this textbook you’ll learn the keys skills and the techniques to handle conflicts and complaints in many different ways. From dealing with the direct and outright abusive person through the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises.(From Author)

eBook Contents

Introduction – Expectations as the root of all conflicts and complaints – Basic skills for dealing with conflicts and complaints – Communication styles as barriers to dealing with conflicts and complaints – Tools for dealing with conflicts and complaints

eBook License: Copyrighted from BookBooN.com

Free PDF eBook - 1.43 Mb - 56 Pages
Category : 
Rating : 
0.00 (0 Votes)

© 2008-2020 Ebooks for all - Responsive Website v.2.4.7

Home | Contact | About us | Privacy Policy | Cookies Management | Legal Notice