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URL :  Introduction to Tourism and Hospitality in BC
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Author : Various Authors
Detail : 2019 | PDF | 17 Mb | 352 pages (It takes time to download, so please be patient)

Also available in ePub and Kindle formats

eBook License: Creative Commons Attribution 4.0 International License

This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first-year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs. All chapters have been reviewed by experts in the field.

Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects. Key terms, exercises and case studies can be found at the end of each chapter. (From Author)

eBook Contents


Introduction - History and Overview – Transportation – Accommodation - Food and Beverage Services – Recreation – Entertainment - Travel Services - Services Marketing - Customer Service - Environmental Stewardship - Risk Management and Legal Liability - Aboriginal Tourism - Careers and Work Experience - Back to the Big Picture: Globalization and Trends
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